Return Policy on New Gear-
If default or defect is present in product, please contact us via email wildsideoutdoorsllc.com and we will be happy to issue a return label. Upon receiving the product and verifying the defect we will issue a full refund. If the product is the wrong size and is returned and exchanged no additional shipping cost will be charged to the customer for the second shipment. If the item was not defective or the wrong size but the customer ordered it by mistake we will refund the purchase price but not the shipping cost initially paid.
Return Policy on Used Gear-
We do not offer refunds or returns on used gear including used rafts. However, if you feel the description did not match the product sent to you please contact us at firstname.lastname@example.org and we can discuss potential options.
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